APA Style

MICHELLI, Joseph A.. (2012). The Zappos Experience: 5 Principles to Inspire, Engage, and WOW . New York: McGraw-Hill Companies.

Chicago Style

MICHELLI, Joseph A.. The Zappos Experience: 5 Principles to Inspire, Engage, and WOW. New York: McGraw-Hill Companies, 2012. Printed Book.

MLA Style

MICHELLI, Joseph A.. The Zappos Experience: 5 Principles to Inspire, Engage, and WOW. New York: McGraw-Hill Companies, 2012. Printed Book.

Turabian Style

MICHELLI, Joseph A.. The Zappos Experience: 5 Principles to Inspire, Engage, and WOW. New York: McGraw-Hill Companies, 2012. Printed Book.