Raffles Christian School

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The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
MICHELLI, Joseph A.

Make every day a WOW day for your customers, your staff—and your bottom line!rn“In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric exp…

Edition
-
ISBN/ISSN
9780071749589
Collation
xiii, 302 p.; 21,5 cm.
Series Title
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Call Number
658.4092 MIC z
Availability1
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